FoodSure is committed to providing professional food safety consulting & food waste reduction services to you and your business. We are also committed to protecting your privacy.
We use the information we collect from you solely for the purposes of being able to effectively offer and then provide our professional consulting services to you.
Whether we receive your Personal Information by you submitting a form on our website, you contact us directly, or it’s provided to us by a third party, it will always be handled with great respect, in line with our Privacy Policy.
This Policy outlines our ongoing intentions & obligations to you in respect of how we manage your Personal Information to ensure that your information is protected.
We aim to comply with both the Australian Privacy Principles (APP) contained in The Privacy Act 1988 (Cth) and the EU’s General Data Protection Regulations (GDPR).
The APP & GDPR provide guidance on how we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information is information that identifies an individual. Examples of Personal Information we collect includes such things as names, job/position titles, business names & addresses, email addresses & phone numbers.
We can obtain your Personal Information in various ways, including by telephone, by email, via forms on our website www.foodsure.com.au, from your website, from social media, publications and from other publicly available sources.
We collect your Personal Information solely for the purposes of offering and providing our professional consulting services to you.
You may unsubscribe from our contact list at any time simply by contacting us. We will require sufficient identification from you before completing your request.
We have no interest in, and therefore we do not collect any Sensitive Information about you.
Sensitive Information is defined in the Privacy Act as including information or opinion about things including but not limited to, an individual’s racial or ethnic origin, sex, gender identity, political opinions, religious or philosophical beliefs, union membership, criminal record or health information.
Generally we will only collect your Personal Information directly from you or from your interactions with us in the course of offering or providing our services to you.
In some circumstances we may be provided with your information by third parties, for example as part of a referral process.
When this occurs we will contact you to make you aware of both the information which has been provided to us, and the identity of the third party who provided the information to us.
You may access the Personal Information we hold about you to correct or update it. If you wish to access your Personal Information, please contact us.
In order to protect your Personal Information we will require sufficient identification from you before completing your request for access or disclosure.
Your Personal Information will only be disclosed or shared under the following circumstances:
We strive to ensure the security, integrity, and privacy of your Personal Information is maintained. We endeavour to take reasonable precautions to store it in a manner that reasonably protects it from unauthorised access, misuse, loss, alteration or disclosure.
We acknowledge that the transmission of digital information over the internet and telecommunication networks is inherently insecure. While we do our utmost to keep the data secure, we cannot guarantee the security of data sent over the internet, by email or by text.
We will notify you and any applicable regulator of any personal data breach as soon as we become aware of it.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.
If you are aware that the information we have is not up to date or is inaccurate, please advise us as soon as practical so we can update our records and ensure we can continue to provide quality services to you.
When your Personal Information is no longer needed by us, or where you expressly request that it be deleted from our files, we will take reasonable steps to completely erase, delete, destroy or permanently de-identify your Personal Information.
Otherwise, your Personal Information will be stored in offline client files which will be kept by us for a minimum of 7 years in line with Australian Taxation requirements.
A cookie is a piece of information that is stored on your computer’s hard drive which records how you move around a website. When you revisit that particular website, it can present tailored options based on the information stored about your last visit.
Cookies are used by nearly all websites and do not harm your system.
You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse you are authorising the use of cookies. If you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of the site, or they may not work as designed.
Cookies can be used to analyse traffic and also for advertising & marketing purposes. We do not use cookies for advertising or marketing purposes.
We only use cookies to track your use of our website using Google Analytics and other related website plugins.
This enables us to better understand how visitors use our website. This helps us to improve our website as well as our services in response to what our website visitors are most interested in or might need.
If you have any questions about our Privacy Policy please contact us via our website contact form.
If you are not happy with any aspect of how we collect and use your data, please contact us via our website contact form or call on: +61 427 576 061 so we can resolve the problem for you.
You also have the right to lodge a complaint to the Office of the Australian Privacy Commissioner (www.oaic.gov.au), the Australian supervisory authority for data protection issues.
This Privacy Policy may change from time to time, however the Policy outlined here will be the most current version. This Policy was last reviewed & updated on 5 December 2025.
